Accounts Policy
Course Refund
1. Course Refund Policy
At GTS, we aim to provide a fair and transparent refund process for our clients. Please review the following steps and fee guidelines if you wish to cancel, withdraw from, or request a refund for a course.
Refund Request Procedure
Request Form: Clients may initiate a refund by completing a Refund Request Form1. We can
provide a softcopy upon request (please email to our designated refund processing email2) or
you may pick up a hardcopy at our service counter located at 254, Woodlands Industrial Park
E5, Singapore 757309 during operating hours (9am to 5pm, Monday to Friday).
Form Submission: After completing the form, submit an electronic copy (e-copy) to our
designated refund processing email2.
1 Note: Refer to attached GTS-OF-29-VER3: Refund Request Form.
2 Note: accounts@global.edu.sg or finance@global.edu.sg
Eligible Refund Recipient
Refunds will only be issued to the billing name as shown on the original invoice. Please ensure that the refund request matches the invoiced name.
Supporting Documentation
Required Documents: Please include any necessary supporting documents with your Refund Request Form, such as proof of overpayment or a valid course cancellation notice, to avoid processing delays.
Course Cancellation/Withdrawal Fees
For course cancellations or withdrawals, the following fees are applicable based on the time remaining before the course start date:
Accounts Policy
Course Refund
Replacement or Rescheduling Fees
Clients may request a replacement participant or reschedule their course. A $20 fee per participant, per request (inclusive of 9% GST) applies to each replacement or rescheduling request.
Verification and Processing
Once the refund request is submitted, GTS Accounts Department will verify the provided documents and calculate the eligible refund amount, including applicable cancellation or withdrawal fees.
Administrative Fee
A $2 administrative charge (before GST) applies to all refunds. This fee will be deducted from the refund amount.
Approval and Disbursement of refund
After verification, the calculated refund amount will be submitted to GTS’ management for final approval. Once approved, the refund will be processed and disbursed to the designated billing name. Please note that the entire process for course refund may take up to 6 months.
